User Agreement – Terms of Use

1. General Provisions

This User Agreement governs the use of the website and services provided by Refimex via kolibri-boats.eu. By using this website, you agree to comply with the terms of this Agreement.

The website and its services are provided in accordance with the laws of the European Union and the laws of the country in which the user resides.

2. Products and Services

  1. Refimex offers the sale of inflatable boats, accessories, and additional equipment.

  2. All products comply with the safety and quality standards required for watercraft in the EU.

  3. Product descriptions on the website are indicative; actual specifications may vary slightly.

3. Ordering and Processing

  1. Orders can be placed via the website, email, or other communication channels listed on the website.

  2. Upon placing an order, the user will receive an order confirmation by email.

  3. Prices, availability, and delivery times are confirmed before the order is finalized.

  4. Refimex reserves the right to refuse orders due to technical or logistical constraints.

4. Payment

  1. Payment can be made via bank transfer or secure online payment systems: Visa, MasterCard, PayPal, Apple Pay, Google Pay.

  2. All transactions are processed through certified payment gateways and comply with PCI DSS security standards.

  3. Orders are processed after payment confirmation.

5. Delivery

  1. Delivery is carried out via courier services within the EU to the address provided by the user.

  2. Delivery time depends on stock availability and order specifics, usually from 2 days to 3 weeks.

  3. Shipping costs are calculated individually depending on order size, weight, and delivery country.

6. Returns and Exchanges

  1. Users have the right to return or exchange a product in accordance with EU legislation within 14 days of receipt.

  2. Products must be unused, in their original condition, and in the original packaging.

  3. Returns or exchanges are not allowed for custom or used items.

  4. Details of the return procedure are available on the website page “Returns & Exchanges”.

7. Liability

  1. Refimex is not responsible for any damage caused by improper use of boats or accessories.

  2. We guarantee product compliance with EU standards but are not liable for damage resulting from misuse.

  3. The company is not responsible for delivery delays caused by courier services or force majeure events.

8. Privacy

  1. Users’ personal data are processed in accordance with the EU General Data Protection Regulation (GDPR).

  2. We use data solely to process orders, communicate with users, and improve service quality.

  3. Data will not be shared with third parties without the user’s consent, except as required by law.

9. Intellectual Property

  1. All website materials, including text, images, and logos, are owned by Refimex or licensed.

  2. Any copying, distribution, or commercial use without permission is prohibited.

10. Changes and Updates

  1. Refimex reserves the right to modify this Agreement at any time.

  2. Changes take effect upon publication on the website.

  3. Users continuing to use the site are deemed to have accepted the updated Agreement.

11. Contact Information

For any questions regarding this User Agreement, orders, or returns:
📧 ukraineboat@gmail.com

The Refimex team is always ready to provide assistance and support.